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    "textoCompleto" => "<span class="elsevierStyleSections"><p id="par0005" class="elsevierStylePara elsevierViewall">Specialized care outpatient clinics tend to be inundated by high numbers of patients referred from primary care centers &#40;PCC&#41;&#46;<a class="elsevierStyleCrossRef" href="#bib0020"><span class="elsevierStyleSup">1</span></a> This overload seriously undermines the management of waiting lists and delays the evaluation of patients with severe diseases&#46;<a class="elsevierStyleCrossRefs" href="#bib0025"><span class="elsevierStyleSup">2&#44;3</span></a> Long waiting lists are the result of a shortage of human resources&#44; work systems&#44; and interdependency between PCC and specialized care facilities&#46; In the Canary Islands&#44; these problems are compounded by geographical obstacles and the remote location of communities&#46; Tenerife has a surface area of 2034&#46;38<span class="elsevierStyleHsp" style=""></span>km<span class="elsevierStyleSup">2</span> and an estimated population of 906&#44;854 inhabitants&#44; making it the most heavily populated island in Spain&#46; Most of the population is concentrated in 3 areas&#58; Santa Cruz de Tenerife&#44; San Cristobal de la Laguna and the municipalities of Arona and Adeje&#46; The latter 2&#44; located in the south of the island&#44; have a resident population of 200&#44;000 inhabitants&#44; and the nearest tertiary hospital is at least 80<span class="elsevierStyleHsp" style=""></span>km away&#46;</p><p id="par0010" class="elsevierStylePara elsevierViewall">The disperse population in the south of the island and their ensuing transport difficulties led to the implementation in June 2012 of the Respiratory Virtual Clinic&#44; the aim of which was to manage and prioritize pulmonology referrals from PCC&#46; The Respiratory Virtual Clinic takes place 2 days a week&#44; and up to 15 cases are discussed in each session&#46; The consultant pulmonologist prioritizes cases by examining the data provided online by the PCC &#40;clinical history&#44; physical examination&#44; complementary tests&#41; and performs a triage&#44; by either indicating to the treating physician the procedure to follow&#44; or by personally evaluating the patient&#46; In the latter case&#44; the tests required for the first appointment are performed on the same day in the outpatient clinic &#40;chest X-ray&#44; spirometry or blood gases&#41;&#44; and the patient is referred directly to the right clinic&#58; either the general pulmonology clinic held 4 days a week or else the dedicated COPD clinic&#44; which takes place once a week&#46; Patients already monitored in the pulmonology clinic whose respiratory disease worsens can immediately access either of the 2 clinics without the need for a referral from the PCC&#46;</p><p id="par0015" class="elsevierStylePara elsevierViewall">In less than 3 years&#44; this formula has reduced the overall number of PCC consultations by 14&#37;&#44; and the number of first appointments by 56&#37;&#46; The reduction in workload meant that chronic patients can be more closely monitored&#44; leading to a 61&#37; reduction in the number of hospital admissions to the pulmonology department&#44; while follow-up appointments rose by 15&#37; &#40;<a class="elsevierStyleCrossRef" href="#tbl0005">Table 1</a>&#41;&#46;</p><elsevierMultimedia ident="tbl0005"></elsevierMultimedia><p id="par0020" class="elsevierStylePara elsevierViewall">Finally&#44; the Respiratory Virtual Clinic increased the number of consultations that could be resolved by the PCC by 19&#37;&#44; underscoring the efficiency of this type of management&#46;</p></span>"
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                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">2674&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">2142&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">1427&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">258&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">523&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="table-entry ; entry_with_role_rowhead " align="left" valign="top">Number of hospital admissions&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">Year 2012&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">Year 2013&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">Year 2014&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td" title="table-entry  " align="" valign="top">&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">501&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">417&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="table-entry  " align="left" valign="top">195&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr></tbody></table>
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Journal Information
Vol. 52. Issue 5.
Pages 279-280 (May 2016)
Vol. 52. Issue 5.
Pages 279-280 (May 2016)
Letter to the Editor
Full text access
New Outpatient Management Based on a Respiratory Virtual Clinic. An Effective Measure in Times of Austerity
Una nueva gestión ambulatoria basada en la consulta virtual de neumología. Una medida efectiva en tiempos de «austeridad»
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4411
Juan Marco Figueira Gonçalves
Corresponding author
juanmarcofigueira@gmail.com

Corresponding author.
, M. Carmen Hernández Gracia, José Julián Batista Martín
Servicio de Neumología, Hospital Universitario Nuestra Señora de la Candelaria (HUNSC), Santa Cruz de Tenerife, Spain
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Table 1. Number of Visits and Patients Seen in the Pulmonology Department.
Full Text
To the Editor:

Specialized care outpatient clinics tend to be inundated by high numbers of patients referred from primary care centers (PCC).1 This overload seriously undermines the management of waiting lists and delays the evaluation of patients with severe diseases.2,3 Long waiting lists are the result of a shortage of human resources, work systems, and interdependency between PCC and specialized care facilities. In the Canary Islands, these problems are compounded by geographical obstacles and the remote location of communities. Tenerife has a surface area of 2034.38km2 and an estimated population of 906,854 inhabitants, making it the most heavily populated island in Spain. Most of the population is concentrated in 3 areas: Santa Cruz de Tenerife, San Cristobal de la Laguna and the municipalities of Arona and Adeje. The latter 2, located in the south of the island, have a resident population of 200,000 inhabitants, and the nearest tertiary hospital is at least 80km away.

The disperse population in the south of the island and their ensuing transport difficulties led to the implementation in June 2012 of the Respiratory Virtual Clinic, the aim of which was to manage and prioritize pulmonology referrals from PCC. The Respiratory Virtual Clinic takes place 2 days a week, and up to 15 cases are discussed in each session. The consultant pulmonologist prioritizes cases by examining the data provided online by the PCC (clinical history, physical examination, complementary tests) and performs a triage, by either indicating to the treating physician the procedure to follow, or by personally evaluating the patient. In the latter case, the tests required for the first appointment are performed on the same day in the outpatient clinic (chest X-ray, spirometry or blood gases), and the patient is referred directly to the right clinic: either the general pulmonology clinic held 4 days a week or else the dedicated COPD clinic, which takes place once a week. Patients already monitored in the pulmonology clinic whose respiratory disease worsens can immediately access either of the 2 clinics without the need for a referral from the PCC.

In less than 3 years, this formula has reduced the overall number of PCC consultations by 14%, and the number of first appointments by 56%. The reduction in workload meant that chronic patients can be more closely monitored, leading to a 61% reduction in the number of hospital admissions to the pulmonology department, while follow-up appointments rose by 15% (Table 1).

Table 1.

Number of Visits and Patients Seen in the Pulmonology Department.

  June 2011 – May 2012  June 2012 – May 2013  June 2013 – May 2014 
Clinic visits in person  4099  3948  3558 
First appointments  2006  1016  893 
Follow-up appointments  2093  2674  2142 
Virtual visits    1470  1427 
Dedicated COPD clinic    258  523 
Number of hospital admissions  Year 2012  Year 2013  Year 2014 
  501  417  195 

Finally, the Respiratory Virtual Clinic increased the number of consultations that could be resolved by the PCC by 19%, underscoring the efficiency of this type of management.

References
[1]
M.J. García Paisa, M.T. Rigueiro Velosoa, P. Rodríguez Ledob, C. Rodríguez Fernández, A. Murield, V. Abrairad, et al.
Idoneidad de las derivaciones de Atención Primaria a especialidades médicas hospitalarias.
SEMERGEN, 32 (2006), pp. 376-381
[2]
R. Pujol Farriols, X. Corbella Virós.
El especialista en medicina interna como consultor en atención primaria.
Med Clin (Barc), 122 (2004), pp. 60-61
[3]
J. Camp Herrero.
Papel de los centros de atención primaria en la descongestión de los hospitales.
Med Clin (Barc), 91 (1988), pp. 779-782

Please cite this article as: Figueira JM, Hernández Gracia MC, Batista Martín JJ. Una nueva gestión ambulatoria basada en la consulta virtual de neumología. Una medida efectiva en tiempos de «austeridad». Arch Bronconeumol. 2016;52:279–280.

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